Orders & Shipping
Stock, Production:
All listings in this store are made to order, so the actual product may slightly differ from the promo photo. In case of absence of identical materials used in the sample goods, you will be offered a choice of similar looking materials.
If the product is in stock, it will be indicated in the title and description of the position and will be shipped within 1-3 days.
The production of wigs and props on average takes from 2 to 5 months.
You can accelerate your order for an additional fee, please contact here for detailed information.
Shipping:
We ship worldwide!
- Standard shipping - 1-1,5 month (Included in the price of all items in the store)
- EMS Express - 4-9 days (100$ for orders under 2 kg)
All taxes and additional fees that may be charged by the buyer’s s country customs are the responsibility of the buyer!
If the parcel was returned to us because of unpaid taxes or was unclaimed you’d have to cover the shipping costs once again for us to be able to arrange the reshipment.
All packages are sent securely so we are not responsible for the damage that may be caused by postal services, however if those happen - make sure to contact us as soon as you receive such package! It happens very rarely that damage occurs and it’s 99% fixable in a couple of minutes. We’ll provide you with all the information needed to fix those :)
Returns and refunds:
Due to all of the items being custom-made, we don’t accept returns and refunds.Any requested changes in styling are accepted strictly prior to shipment!
Once approved the final result photos you’re agreeing to those terms.
P.S. If there is any problem with your order - let us know! We’ll do our best to help.